Customer satisfaction measurement &

Lost prospects

  • Identify and rank buying attributes.

  • Benchmark supplier performance - as seen from the customers’ perspective.

  • Establish the decision makers / influencers.

  • Provide detailed customer feedback with accredited quotes.

  • Identify both customers under threat and new prospect opportunities.

 

Terminated Customers & Lost Prospects

  • We drill down into the real reasons that impact on a customer termination or lost prospect - probing issues not often shared with your sales team.

  • Prepare a summary of the factors that cause terminations / lost prospects and develop a strategy on how to improve business retention.

  • Collect valuable customer /competitor insight during the interview process.

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