Customer Satisfaction Measurement
The Strategy Works will work with you to develop effective ways of benchmarking customer satisfaction, and then identify opportunities for winning a competitive edge. As part of the investigatory process we will:
- Prepare questionnaires and discussion guides (quantitative & qualitative)
- Identify and rank critical success factors
- Measure performance - rating attributes - as seen from the customer’s perspective
- Establish the decision maker / influencer
- Provide detailed customer feedback with accredited quotes
- Identify both accounts under competitive threat and new sales opportunities
- Prepare summary of findings and recommendations - presented both in a detailed Word report and also in a ‘top line’ PPT presentation to management
We have a strategic partner who can deliver client-specific customer
service courses. Whether it is Achieving Excellence in Customer Care /
Using Customer Care as a Sales Tool / Managing Difficult Customers or
Telephone Skills and Techniques - we have the right Customer Service
training solution for your organisation.