Customer Satisfaction Measurement

The Strategy Works will work with you to develop effective ways of benchmarking customer satisfaction, and then identify opportunities for winning a competitive edge. As part of the investigatory process we will:

• Prepare questionnaires and discussion guides (quantitative & qualitative)
• Identify and rank critical success factors
• Measure performance - rating attributes - as seen from the customer’s perspective
• Establish the decision maker / influencer
• Provide detailed customer feedback with accredited quotes
• Identify both accounts under competitive threat and new sales opportunities
• Prepare summary of findings and recommendations - presented both in a detailed Word report and also in a ‘top line’ PPT presentation to management

We have a strategic partner who can deliver client-specific customer service courses. Whether it is Achieving Excellence in Customer Care / Using Customer Care as a Sales Tool / Managing Difficult Customers or Telephone Skills and Techniques - we have the right Customer Service training solution for your organisation.