Some examples of our recent projects:
SERVICES | INDUSTRIAL | CHEMICALS | FOOD | RETAILServices sector
Regus - Serviced Offices
Interviewing existing / terminated customers; lost prospects globally. Internal telephone audit to measure staff performance.
NTL Wireless - Telephony
Customer Satisfaction Survey - face to face and telephone interviews with senior job functions within mobile phone companies.
Avis Europe - Car Rental
Customer satisfaction survey with top European corporate accounts.
PrintSoft
Customer Satisfaction / Benchmarking Research - Document Management Software.
Fujitsu - Computers
Graduate Training.
OCS Group - Cleaning
Mystery shopping to benchmark performance.
Land Securities - Property
Sales assessment / development
Citylit - adult education college in London
Mystery shopping the course enrolment procedures via the telephone, web, e.mail and 'walk-ins'.
IGLU.COM
Commercial due diligence measuring customer satisfaction for new web based ski holiday operator.
Weston Manor Hotel - Four star conference hotel in Oxfordshire
A customer satisfaction survey with corporate clients and a full assessment of the sales process, including restructuring and ongoing management of the sales team.
Comma - Design and typesetting agency
Customer satisfaction survey; new business sales strategy.
The Ops Room - A marketing campaign agency
Existing customer, lost prospect interviews; new business sales strategy.
McBride Wilson Solicitors
Expert Witness representation in client dispute with PR agency.
Industrial sector
Severn Trent Water
Setting Strategy and developing KPI's for new Commercial sales team.
Calor Gas
Terminated Customer Interviews; Market Share Measurement; Focus Groups within consumer and B2B sectors.
Lucite (USA)
Manufacturers of Acrylic sheets for the production of Spas.
Chemicals sector
SCA Hygiene Paper - Swedish manufacturer of paper products
Researched potential for impregnated wipers.
Laporte - Hygiene and process chemicals
Distribution study of the food hygiene sector
Meristem Plc - Chemicals and aerosol products
Commercial due diligence into acquisition opportunities.
Essential Industries (USA) - Specialist floorcare company
Qualitative interviews with buyers/specifiers in France, Holland, Spain and Portugal, to determine market entry strategy. Appointment setting in Europe.
Food sector
Migros - Switzerland's largest food retailer
An own label market entry strategy within the UK retail grocery market.
Irish Beef Board
Interview buyers and develop a new trade marketing strategy for GB supermarket group in Belgium.
Johnson's - Freshly squeezed orange juice/cut fruit
Consumer focus groups and in-depth trade interviews.
O'Briens - themed Irish sandwich bar chain
In-store customer satisfaction survey; testing new product concepts; competitor benchmarking.
Ilapak - Food packaging machinery
Interview existing customers and lost prospects; sales capability assessment
Bigham's - Fresh Meat Products and Sauces
Market Entry Strategy for Food Service Sector, identifying new prospects.
Peppercorn's - Breakfast Cereals
Interviews with buyers and chefs in the Hotel sector to determine route to market.
Suncrest - Tetrabrik Juices / Drinks
Market Entry Strategy for Retail / Food Service Sectors, identifying new prospects.
Retail sector
Ciba Vision
Customer Satisfaction / Brand Perception surveys with Opticians and consumers wearing contact lenses.
Dunhill - Luxury Mens Wear & Accessories
Customer Satisfaction Survey ; Database Profiling ; CRM Strategy
Konver
Measuring the impact of EU B2B funding from local businesses in receipt of support from Business Link in Hillingdon.
